FAQs
1,Why buy from us rather than E-bay or Amazon?
Firstly,We have a good balance between price and quality;price is really cost-effective, but we don't offer any products with low quality by a cheaper price.
Finally, we can make friends by buying our products. We can share and enjoy a health life from exercise and using a product of ours.
Secondly, our customer service staffs can speak not only English,French but also Spanish. If you have anything unsatisfied, we willlisten, communicate and understand each other better.
PS: We will always update our Youtube channel and facebook homepage from time to time regarding Real scenarios of product application and also share the video about using our product in exercise,travel and interesting stories. We try to make you feel like you are on the real scene, so that you can make decision buy the products inside or not and make decision do the same or not
2,How to buy our product?
Step 1: Add the Products you like into Cart
Step 2: Register as a Member or choose to be a non-registered Guest
Step 3: Fill Billing Details
Step 4: Fill Delivery Address
Step 5: Choose Delivery Method
Step 6: Make Payment
Step 7: Confirm order, waiting for us to send out
(If you have more requests or remarks about the listing of purchase, please remember to leave messages when you are buying)
3,Do we have a money back guarantee if received defective item?
Yes, We do. firstly we have confidence on our instock product, because we also have a strict inspection before shipping out; we provide 30-days money back guarantee;We will deal with your refund request on the second day once you sent back to us and give out the tracking number.
4,How to refund when receive the parcel not satisfied?
Firstly please,don't worry.contact our service,and describe the issue as well, if the color not correct or spare parts missing, We will send to you a new one, and it will not cost you anymore. if the problem of our product itself really occurs and you really don't like the shopping experience then you can easily request a refund on line, there is "returns" access. don't forget to return the parcel to the same way and remember to mark the order number on.
5,Do our products have a warranty?
We offer all of our products with 12 months warranty and replacement During the using,any trouble please contact our after service,try to take photo and video for us, so that we can easily judge what happen with your product. We did double-check strictly to all of our sold product before shipping. we try our best to ensure the quality in order to avoid time and shipping cost for both of us.
6,When we send out the goods, and how long will be arrived?
Generally speaking, we will pack your parcel on the second day after you confirmed order, even the exceptional circumstances, we sure send out your products no more than 2 days. We use E-packet or 4PX for free. They will spend around 7-15 days to America; the same 7-15 days to Europe. But to other remote area, they will spend around 20 days. If you want your goods in hurry, you can choose international DHL on our store which cost you a little extra charge that way will be really faster. it is in general 4-7 days also depends region.
7,How to track your order delivery?
1. Pending/Complete: Your order has been placed and waiting for our wholesale team to confirm.
2. Processing: Your payment is received and Our wholesale team is processing your order.
3. Shipped: Your order is shipped with a E-packet tracking number or international express
You can get the tracking number by logging into carsplendors store to check from your order or your registered email,
afterward put the tracking number on beleow link to track it:
E-packet website: http://www.epacket.com.cn/track/
4PX website: https://www.51tracking.com/4px-tracking?number=lp00113026796668
DHL website: https://www.dhl.com
8,How we packet your parcel and what material we use,Does it damage in transit ?
We usually use the package material including K=K carton,bubble film,bubble film bag,EPE bag,cardboard box, see below picture for reference. according to past experience, these packing methods are safe and reliable.
9,Can I buy and how to buy large quantity?
Yes,you do and welcome. We have our own factory ,Regarding to the logistics and price, please email to Zenger@CarSplendors.com;
It is sure you can get more discount for large quantity.
10,What payment Method do we have?
We mainly use Paypal and Alipay for online,because you can get complains via them,also you can pay by bank transfer
If still you want to pay via another method, yes, welcome to talk with us please.
11,Can I sell your products?
Yes,welcome. You can get commissions by selling our products. But first, you have to be our affiliate member.
please email us at zenger@CarSplendors.com.
Friendly Reminder:
1,The issue about using product, please refer to the corresponding listing of product
2,If you still have other question, please feel free to ask us via zenger@CarSplendors.com, We'll respond within 24 hours!